Frequently asked questions
Do I have to order online?
We prefer to set up a personalised online store for your team however, if it is required we can use paper order systems and even individualised invoicing for single orders.
How and when can I cancel my order?
Once orders have been recieved, they can not be cancelled so please make sure all your details are correct at the time of submission.
If I am not happy with my order, what should I do?
If your caps arrive either damaged or not true to the agreed specification, please contact us directly to discuss how we can resolve the issue.
Shipping & Delivery
How long will it take for my order to arrive?
From the point of manufacture (not order receipt), all caps should arrive within 6-8 weeks.
How do you ship your caps?
We exclusively post our caps to you using Royal Mail Special Delivery. This ensures that both parties can track their package from door to door and also fully insures your caps should the worst happen along the way.
Pricing & Payment
How much do your caps cost?
For team orders, our English-made velvet honours caps start at £34.99.
Do you offer any bulk or student discounts?
We do offer discounted rates for larger orders and university students. Please feel free to email to discuss this in detail.
What is included in prices quoted?
The grand total price we quote for our services includes all CAD design, shipping etc. There are no hidden charges.
Do you have a minimum order requirement?
We do not have a set minimum quantity for order however, price per cap does decrease with quantity ordered. Please get in touch to discuss prices in full.
What should I do if a would like to purchase a one-off individualised order of caps?
If you have a very individualised request for a cap, please refer to our bespoke service by contacting us directly with your enquiry.
Do you have different styles and sizes.
Currently we have just one style, our 1884 traditional model, that is based on a museum example of the same year.
What makes The 1839 Company caps different to other manufacturers?
We are the only manufacturer that hand makes all of our velvet honours caps here in the heart of England using the very finest UK made materials.
How can I contact you?
You can find all of our contact information at the foot of the home page.